Dispatch and Cut-Off Times
We make every endeavour to post packages on the same day they are ordered. Latest order times are:-
Monday to Thursday 15:00 cut-off
Friday Closed
Saturday/Sunday No dispatches on weekends or Bank Holidays
See website banner for holiday/closure/stocktake notices
The choice of postage is made at checkout. It is your responsibility to ensure you choose the postage method that covers your requirements in terms of insurance/speed of delivery.
Most First Class post arrives the next day however around Bank holidays and Christmas this can be up to 10 working days.
We are not responsible for the speed of service of any courier/postal service once a package has been passed into their care. Royal Mail and couriers tend to offer a “timeframe” rather than guaranteed time period for delivery. External impacts such as Customs delays and pandemics are also outside our control or remit.
Shipping Policy
All items are normally shipped by Royal Mail or Parcelforce and according to the choice of purchase you make at the till. In cases of packages falling outside standard sizing/weight an alternative tracked/insured method will be used. The customer is provided with their invoice and any tracking numbers upon dispatch.
For UK customers orders over £150 are sent Free of Charge (online orders only).
For International customers all postage is by Air Mail We dispatch outside the UK (inc N.Ireland, Eire, Europe, Australia & New Zealand, USA). International orders (including NI) should be made by email. An invoice with payment link will be sent, which will not include the VAT element of your purchase. Due to the GPSR legislation which commenced 13th December 2024 any product produced outside the EU cannot be supplied to customers within the EU. PRECIOSA© and AURORA© are both produced within the EU.
Buyer pays P&P costs. Items are weighed and postage combined for multiple purchases in one session. postage is quoted on invoice.
Packages may be collected from our dispatch centre by arrangement only as a courtesy.
Rhinestones Online is not responsible for any Customs or import charges or taxes for orders placed outside the U.K. - these are payable by the customer.
Lost Deliveries
FIRST CLASS STANDARD DELIVERY
We recommend this for small orders with no rush and with low value. The service is 1/2 days for delivery. This method is not tracked. Royal Mail will not compensate until 10 days have passed. During this time it is worth checking addresses were correct, the parcel was not left with neighbours or still at your local delivery office. Your local delivery office can be found by ringing 0845 6050767. In case of loss in transit we cannot replace parcels where this method has been chosen but can email you the Proof of Postage for making a claim with Royal Mail.
SIGNED FOR
This method does not speed delivery up and is not fully tracked. The parcel does need to be signed for (in usual circumstances, pandemics permitting!). This choice also does not include any tracking facility.
SPECIAL DELIVERY/GUARANTEED NEXT DAY
A secure, guaranteed and fast delivery service from Royal Mail. (They also offer a Saturday Guaranteed and before 9am at extra cost. Best to ring if you need either of these.) The parcel will need to be signed for and orders need to be with us before 3pm. Should we not be able to complete the order as stock moves so quickly we will get in touch in any way possible on the day of the order to let you know.
You are obliged to accept this method for orders over £50 for insurance/compensation. Special Delivery insures the package as well as being fast.
Please note, orders after 3pm on a Thursday will not be processed until the following Monday.
In case of lost/late Special Delivery orders, please contact us. We shall make a claim against Royal Mail in this case. We shall either resend your order or refund you.
Claims for Delay as opposed to Loss:
You can’t get any compensation for delay if one of the following applies:
- it was posted to somewhere outside the UK
- it was posted by Special Delivery and it had to be redirected
- it was posted using the Tracked 24 or Tracked 48 service
If you do not choose sufficient cover for your package and it is lost in the post any claim, if successful, will only reimburse a loss up to the maximum value insured and no more. In these circumstances we will therefore only refund you up to the maximum sum insured. Please take this into account when considering which postage option you will use.
