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Shipping & Returns
Online payments can be made using your Credit/Debit Card via SecureTrading or PayPal.
You do not have to have a paypal account to use your credit card
You can ring to order and pay:
Cheque or postal orders accepted from UK customers. International order can pay using paypal online, or ring us.. Alternative payment can be arranged, if possible, by contacting us directly..
Cheques made payable to RhinestonesOnline
Paypal email address is: admin@RhinestonesOnline.co.ukAll Prices Include VAT Reg no: 895 3513 90
|Cancel/Refunds||We are confident you will be happy with your purchases, but if not fully satisfied for any reason, please contact us within 14 days and return the stones in their original condition. You will receive a 100% refund excluding postage. (Beware paypal may deduct a processing amount at time of refund.)|
||All items are normally shipped on day of purchase by Royal Mail and according to the choice of purchase you make at the till.
For UK customers all purchases over £30 must be by recorded delivery and over £50 by special delivery.
For International customers all postage is by Air mail. Large Purchases over £50 are either International Signed for or Airsure when available.
Buyer pays shipping costs. Items are weighed and postage combined for multiple purchases in one session. postage is quoted on invoice.
If your country is not in our address book please let us know, we post to anywhere in the world that has an international postal service.
Other options such as Saturday delivery are available on request.....all at cost.
|Postage Times||We make every endeavor to post packages on the same day they are ordered. Latest order times are:-
Monday to Friday : 15:30
Saturday : no post, sorry
Sunday : no post, sorry
Most post arrives the next day however around bank holidays and Christmas this can be up to 10 days.
|Lost Deliveries||First Class Standard Delivery
We recommend this for small orders with no rush and with low value. The service is 1/2 days for delivery. This method is not tracked . Royal Mail will not compensate until 15 days have passed. During this time it is worth checking addresses were correct, the parcel was not left with neighbours or still at you local delivery office. Your local delivery office can be found by ringing 0845 6050767. We cannot replace parcels where this method has been chosen but can email you the forms for making a claim with Royal Mail.
Our preferred method for all order up to the value of £50. This method does not speed delivery up. Estimated 1/2 days. However it does enable you to be able to track its posting and delivery. The parcel does need to be signed for. If no one is in a card should be left for you. We are happy to post to work if this makes life easier for you.
Special Delivery/Next Day
A secure and fast delivery service from Royal Mail. (They also offer a Saturday Guaranteed and before 9am at extra cost. Best to ring if you need either of these.) The parcel will need to be signed for and orders need to be with us before 3pm. Should we not be able to complete the order as stock moves so quickly will will get in touch in anyways possible on the day of the order to let you know.
You are obliged to accept this method for orders over £50 as maximum compensation for standard or recorded delivery is £30. Special Delivery insures the package as well as being fast.
|Enquiries||Please contact info@RhinestonesOnline.co.uk if you have any questions. We will get back to you as soon as is possible.
Or ring us on 01484 711446